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    • Hi Can you put post up in PDF redacted your full Tenancy Agreement we need to see it all not just those clause As for the Estate Agency stating your Rent and Deposit is paying for the Redecoration of the property is wrong as this was there and the Landlords responsibility to claim those cost back from the Previous Tenants from either their Rents or Tenancy Deposit therefore the Redecoration cost is the Landlords Problem not not yours nor your Rent or Tenancy Deposit (until end of Tenancy) I would be writing to the Estate Agency asking further to your telephone conversation with XXXXXXXXX  on XX/XX/2025 you require Clarification as it was stated by your employee that I would not receive any rent nor deposit back as compensation as the Landlord was using this to Redecorate the Property. Neither my Rent nor Deposit should be used to Redecorate this Property due to the Previous Tenants as this should have been claimed back from the previous Tenants via either there Rents or Tenancy Deposit. Further to this I collected the keys as agreed on the 5th July 2025 to move into this Property with no mention at all from your Estate Agency that due to all the Redecoration ongoing when I went to that Property on that date I was not able to move into the Property as Agreed in me Agreement. You have then move my moving in date to 11th July 2025 therefore my Rent payments should commence from 11th July 2025 and I require confirmation from PPM Estate Agency and if refuse this full clarification as to why and what Housing Legislation and clauses from my Agreement. DO NOT PHONE and ask this unless you can record the call Send it by email but also follow it up in writing and get free proof of posting from the Post Office
    • Heat pump makers are ready to raise output, but demand is still sluggish.View the full article
    • The deal is part of the Trump administration's push for more aggressive adoption of artificial intelligence in the government.View the full article
    • Apologies for my laziness.  I did say I would read through the WS and suggest changes about two months ago ... but got lost in the fun of going on holiday twice. I promise that sleeves will be rolled up in the morning!
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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This would be for a neighbour but also me as l dont have to hear about it. 

Neighbours brother left country nearly 2 yrs ago. He has left bedroom furniture, living room furniture and other bits, at various peoples property. Incase he comes home. This was originally going to be a temporary measure as he could not find and sort storage in time. House was sold and work wanting him moved over quickly. The company has provided a fully furnished house. He works for a multi national company and not short of money. 

Currently my neighbour has a dismantled 4 door wardrobe, 2 bedside tables, 2 3 drawer units, side table set, 2 about 6 ft tall statues they are Very heavy, a small statue about 1 foot tall, 2 person dining table with chairs, loads of tools a bookcase and various other bits in his shed. As you can imagine these are taking up room and he wants them out.

He has asked brother to find somewhere else to store it but this will cost money as someone will need to be paid to move the items and put them elsewhere. Other family members are also annoyed with the situation. 

Another family member has offered some garden space but a shed would need buying which he does not want to do. It would cost between £1,500 and £2,000 in total for shed having it put up and treated this shed would hold Everything from across the houses. Then moving fees on top of up to £1,000. Further to this he has to pay for someone to come out and do necessary checks and shed general maintence every year £50 for once a year including treatment and general maintence extra if non general is needed. General includes inside and outside checks eg windows, doors,  roof, if water tight, screws tightening nails putting in or replacing painting with the shed treatment stuff. Extras if roof needs replacing window replacing  doors replacing etc. He has turned this down due to costs. 

My neighbour wants to know where he stands eg can he go threw the stuff and sell what he can donate what he cant or even take to tip what cant be got rid of. 

The statues could make £2-3k between the 3 from rough estimates of auctioneers or even  scrap value of up to £2k. Minus a cut for the scrap person. Other  stuff depends on the day etc. 

Obviously he would make sure he does inform him before getting rid of anything by email and post. 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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This sounds like the kind of brother that nobody really needs.

Anyway, the people who are looking after his property are gratuitous bailees – bailees at will. As such, they have no contractual obligations so that they have a great deal of flexibility and discretion as to what they do with the property.
However, they do have the duty to look after the property and take all reasonable care to make sure that it's not damaged while it is in their custody.

They can terminate the bailment whenever they want and so they should write to the brother and inform him that it has gone on too long and they can't manage it any more.
They want to know what he would like to do with the property but they are only giving him one month to sort it out after which time they will take their own action to have the items taken away.
They will do their best to get a price for the items but if any expenses are incurred having them moved, those expenses will be deducted from any money which is gained from the sale of the items after which the balance will be remitted to him, the brother.

Of course it's up to them – but I would urge them not to get involved in any kind of procrastination from the brother. They should be resolute and they should understand that even if this causes a problem in their relations with the brother, this will eventually be forgotten and things will continue.

They shouldn't get into an arrangement where they start charging for storage unless it is very clear that this is still a bailment at will and that they, the bailees, reserve the right to terminate the bailment at any time on a months notice and that in that case, the steps outlined above – disposal, deduction of expenses and accounting – will all be implemented.

 

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So there is no such thing as its been in our care for 6 months after we have asked you to move it or after our initial agreement so its ours to do what we like with. 

The initial agreement was temporary 6 mths as he was ment to have leave then. This got pushed back by 2 mths but then leaving country was not able to be done. He has claimed due to the time zone contacting places is a problem. I agree it can be but email does not have a time zone. 

The family would not be charging for storage just expecting him to pay for the shed removals to shed and maintence. The maintence was able to be done when the guy comes and does the other shed and fencing so it was as a group booking discount. 

Also a key to the lock would need to be held by family member for access incase needed. 

 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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He does not. I was going of what BankFodder said in the last paragraph. He said about charging for storage. 

Is there a rule where if its been in someones possession for xx time after initial agreement then the brother has no claim to it. 

 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Neighbour wife spoke to CAB, she did not know hubby had spoken to me as different shifts, the CAB has said that as they have been in there possession for over 6 mths then it up to them what they do with it and nothing has to be given to the brother. 

Is this true as l have just run outside to tell her to stop throwing it out of shed as they need to give him notice. 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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