Jump to content
We are now - The National Consumer Service ×


  • Tweets

    No tweets were found.

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Thanks
        • Like

Winderbray/JCF PM/PCB Lawyers Claimform Fast Track - Service charge arrears - Refused Payment Plan - Now N244 for SJ+Strike Out.


Recommended Posts

Hello Andyorch

Many thanks for your response. I was just in the process of submitting the defence but haven't done so yet.

How would you suggest that I reword the response to their paragraph 1.

I really appreaciate the help. I am feeling so anxious.

1Penny

Link to post
Share on other sites

You could mention that a reasonable and costed payment plan was refused but I would add that as a separate paragraph.

It might also go against querying whether the charges are lawful as you've already made payment. This removes any protection you have under Section 27A of the Landlord and Tennant Act 1985. Also offering a payment plan for the rest may admit to the charges being due and payable (we don't know this until we see the Section 20 notices for the major works).

I've been trying to position this in a way that we get a Tomlin Order in mediation for the principle amount (not their interest or costs) at an affordable level (around that £400/month you offered) and then suggest you get a payment plan going with the managing agent directly for the current Service Charge.

Problem there is that if they haven't done Section 20 correctly, you could be paying thousands of pounds you don't legally owe. Which is why we're questioning it in the defence. I was actually shocked that the solicitor came back and said "we're not providing this because you've already had it." and it threw up red flags in my eyes.

If you do want to add re the payment plan, I would go along with:

"The defendant tried to agree to a costed Payment plan, to clear the arrears and cover the current Service Charge, with both the claimant and their solicitors on *insert dates*, which was denied."

See if @Andyorch is happy with that Paragraph and if so add it between Paragraph 2 and 3.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

On 03/03/2024 at 18:11, 1penny said:

1. The defendants owe the claimants the sum of £12,630 for arrears of service charge part of which has been outstanding and demanded since 1st April 2019 pursuant to a lease dated 4th September 1998.

The Defendant contends that the particulars of claim are extremely vague and generic in nature.

The Defendant accordingly sets out its case below and relies on CPR 16.5 (3) in relation to any particular allegation to which a specific response has not been made.


1. The claimant has not complied with paragraph 3 of the PAPDC (Pre Action protocol) and failed to serve a letter of claim pre-claim pursuant to PAPDC changes of the 1st October 2017. It Is respectfully requested that the court take this into consideration pursuant to 7.1 PAPDC.

2.  Paragraph 1 is noted. The defendant is the leaseholder for *insert property address*

2. Paragraph 1 is noted. The defendant/s are the leaseholders of xxxxxxxx. It denied that the alleged amount claimed is simply down to arrears and none payment. Having dealt with the Managing agents in trying to resolve this matter and arrange an affordable payment plan to which they refused. The managing agent then appointed solicitors who again we tried to reach an affordable payment plan with but they refused. Not withstanding the above and with no admittance of liability we still continued to make payments and almost reduced the arrears down to 50% in the past year.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

Thanks Lolerz

I am just concerned this claim will be Fast Track and the claimants will no doubt milk the costs. I see your points re the technical legislative points which can be expanded on further into the process

But from a judges perspective its a matter of getting his interest and not him simply viewing as a debtor or avoidance. 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

Yes but you should add a line re sec69 interest is incorrect and be denied.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

So to save us referring back this is what we have so far...

 

1. The defendants owe the claimants the sum of £12,630 for arrears of service charge part of which has been outstanding and demanded since 1st April 2019 pursuant to a lease dated 4th September 1998.

2.The claimants claim interest under section 69 of the County Courts Act 1984 at the rate of 8% per annum from 1st April 2019 to 14th February 2024 on the said sum the interest being £1,009

and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of £2.77.

The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 01/04/2019 to 14/02/2024 on £13,632

and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of £2.77

What is the total value of the claim? £14,414

Proposed Defence

The Defendant contends that the particulars of claim are extremely vague and generic and misleading in nature.

The Defendant accordingly sets out its case below and relies on CPR 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

1. The claimant has not complied with paragraph 3 of the PAPDC (Pre Action protocol) and failed to serve a letter of claim pre-claim pursuant to PAPDC changes of the 1st October 2017. It Is respectfully requested that the court take this into consideration pursuant to 7.1 PAPDC.

2.Paragraph 1 is noted. The defendant/s are the leaseholders of xxxxxxxx. It denied that the alleged amount claimed is simply down to arrears and none payment. Having dealt with the Managing agents in trying to resolve this matter and arrange an affordable payment plan to which they refused. The managing agent appointed solicitors who again we tried to reach an affordable payment plan with but they refused. Not withstanding the above and with no admittance of liability we still continued to make payments and almost reduced the arrears down to 50% in the past year. 

3. The claimants claim for section 69 interest be denied as its incorrectly calculated and duplicated.

4. The Defendant upon receipt of the Claim Form sent the Claimants Solicitor a CPR 31:14 request on 28th February 2024. To date, the claimant has failed to fulfil this request.

5. Therefore the claimant is put to strict proof to :

(a) show how the Claimant has reached the amount claimed for; and

(b) That the money for major works was legally demanded by way of Section 20 Notices as per the Landlord and Tenant Act 1985; and

(c) that Service Charge demands were correctly issued according to the terms of the lease and Section 21(B) of the Landlord and Tenant Act 1985.


6. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

7. The Claim is denied.  It is denied that the Claimant is entitled to the relief claimed.

 

 

.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

I'd say we're getting there

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Feel free to tweak it further Lolerz but I think it now covers the main points and may give the claimant something to consider before continuing ?

Do they want a can of worms opening ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

I think it's ready to send personally.

 

I don't think the judge will look too kindly on them refusing a payment plan then taking them to court, as well as double charging interest and forgetting PAPLOC on such a large value claim.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Precisely that was the point I wished to convey and get across. 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

Hello Andyorch / Lolerz

I cannot thank you both enough for your time, effort and support so far. When I can I will be making a donation to this site.

The revised defence reads well and I better understand the angle that is being aimed.

Regarding the coming years service charge all residents of the block are meeting to discuss further as we are all unhappy with the continued high cost and lack of service provided.Hopefully we will come up with a plan as suggestions have already been made.

I think service charges for leaseholders are making the headlines a lot in the news recently.

I will arrange for both of us to proceed and submit the defence and will fill any missing gaps.

Thanks 

1Penny

  • Thanks 1
Link to post
Share on other sites

Please could I check this point

b) That the money for major works was legally demanded by way of Section 20 Notices as per the Landlord and Tenant Act 1985; 

should this be as per the Commonhold And Leashold Reform act 2002 ?

 

Link to post
Share on other sites

 Section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).

Just name Landlord and Tenant Act 1985 as that's what we're actually querying. Whether the consultation in regards to qualifying works took place.

  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Many thanks, just wanted to check.

Preparing to send this afternoon.

..............

Defence has been successfully submitted by both of us.

I guess now a waiting game.

Hopefully we can find a middle ground amicably and reach agreement.

We have already demonstrated our willingness, despite various threats via e-mail last year including forfeiture of the lease.

Thanks for the help so far and will keep you updated.

Have a nice weekend

1Penny

Link to post
Share on other sites

They can't forfeit the lease as they've accepted payments.

Amazing how many freeholders/managing agents make that mistake (for them, good for you).

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Yes take a read of the following

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

To a degree but failure to proceed would result in the claim being stayed.A few more hurdles yet before it reaches allocation.

Ask if you are unsure of anything on the n181

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING

Have we helped you ...?         Please Donate button to  The National Consumer Service  to help us to keep on helping you 

If you want advice on your Topic please PM me a link to your thread

 

Link to post
Share on other sites

Ok many thanks.

We will have a read over the next few days and look to fill it in over the weekend.

Will probably need some assistance but will look at examples on here.

Many thanks

1Penny

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...