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    • Hi Can you put post up in PDF redacted your full Tenancy Agreement we need to see it all not just those clause As for the Estate Agency stating your Rent and Deposit is paying for the Redecoration of the property is wrong as this was there and the Landlords responsibility to claim those cost back from the Previous Tenants from either their Rents or Tenancy Deposit therefore the Redecoration cost is the Landlords Problem not not yours nor your Rent or Tenancy Deposit (until end of Tenancy) I would be writing to the Estate Agency asking further to your telephone conversation with XXXXXXXXX  on XX/XX/2025 you require Clarification as it was stated by your employee that I would not receive any rent nor deposit back as compensation as the Landlord was using this to Redecorate the Property. Neither my Rent nor Deposit should be used to Redecorate this Property due to the Previous Tenants as this should have been claimed back from the previous Tenants via either there Rents or Tenancy Deposit. Further to this I collected the keys as agreed on the 5th July 2025 to move into this Property with no mention at all from your Estate Agency that due to all the Redecoration ongoing when I went to that Property on that date I was not able to move into the Property as Agreed in me Agreement. You have then move my moving in date to 11th July 2025 therefore my Rent payments should commence from 11th July 2025 and I require confirmation from PPM Estate Agency and if refuse this full clarification as to why and what Housing Legislation and clauses from my Agreement. DO NOT PHONE and ask this unless you can record the call Send it by email but also follow it up in writing and get free proof of posting from the Post Office
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    • Apologies for my laziness.  I did say I would read through the WS and suggest changes about two months ago ... but got lost in the fun of going on holiday twice. I promise that sleeves will be rolled up in the morning!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Received a settlement offer from HSBC...


hannanshah

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I went through the usual prelim/LBA letter process on behalf of my sister who is claiming £75. Having missed their deadline to reply I issued a claim through Moneyclaim. A couple of days later she received a settlement offer with an acceptance form that she has to sign with the following wording:

 

I accept the sum of £75.00 in full and final settlement of this matter against the bank. Please allow 7 working days from receipt by ourselves for your account to be credited.

Of course now that we've gone to the County Courts we obviously want to claim back the £30 fee as well. I assume she wouldn't want to sign this form as it isn't a final settlement for her.

 

Am I correct in writing back a letter to HSBC with the following wording:

I appreciate your offer to offer me a refund of £75. However, I gave you 14 days to respond to my claim before I initiated legal proceedings. The 14 days have passed and I issued a claim through the County Courts [insert case no] a few days before I received your offer of a settlement. The 14 day deadline I gave you is a reasonable time frame for a large company like HSBC to respond to its customers.

 

Therefore, I feel it is reasonable for me to request an additional £30 as a result of the costs I have incurred in taking this matter to the County Courts. I will be happy to reach a full and final settlement with HSBC if I was made an of £105. If you are unwilling to offer me the additional £30 to cover my costs then I accept your offer of £75 and I will pursue the remaining £30 through the County Courts.

 

Yours faithfully

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I went through the usual prelim/LBA letter process on behalf of my sister who is claiming £75. Having missed their deadline to reply I issued a claim through Moneyclaim. A couple of days later she received a settlement offer with an acceptance form that she has to sign with the following wording:

 

Of course now that we've gone to the County Courts we obviously want to claim back the £30 fee as well. I assume she wouldn't want to sign this form as it isn't a final settlement for her.

 

Am I correct in writing back a letter to HSBC with the following wording:

 

sounds ok to me and more than fair. I know there are templates in the libary but I can't see anything wrong with your letter and agree all money including your court fee should be refunded. If they don't agree carry on with your claim. Don't stop your claim until they agree to settle full amount.

Goodluck! (Not that you will need it I think it's more the bank that are wishing they had some luck instead.)

17th august 06-claimed back 725.00 from HSBC in full (personal account)

28th august -just added up over 19,000 in business charges with husbands HSBC account! ABOUT TO START PROCESS OF RECLAIMING MONIES.

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I took a look at the library template and sent the following letter. Should do the job!

 

Thank you for your letter dated 13/01/2007. I appreciate your offer of a £75 refund. However, I gave you 14 days to respond to my claim before I initiated legal proceedings. The 14 days have passed and I issued a claim to the Northampton County Court (claim number: xxxxxxxx) a few days before I received your offer of a settlement. The 14 day deadline I gave you is a reasonable time frame for a large company like HSBC to respond to its customers.

 

Therefore, I feel it is reasonable for me to request an additional £30 as a result of the costs I have incurred in taking this matter to the County Court. I will be happy to reach a full and final settlement with HSBC if I was made an offer of £105. If you are unwilling to offer me the additional £30 to cover my costs then I will accept the £75 sum offered only as part settlement and on the clear understanding that I will pursue the remaining £30 through the County Courts.

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